🔒 سياسة الخصوصية

Privacy Policy — English

Welcome to Waseet. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you use our app.

Information We Collect

• Phone number: To create your account and confirm you own the number via OTP.
• Full name and city: To display your profile to other users.
• Request, bid and job data: To operate the core service — including what a provider writes when a visit ends with an inspection only (their note, and the visit fee if they enter one), which the client sees.
• Chat messages: Their text, photos and voice notes, to enable communication between clients and providers.
• Photos, videos and files: That you upload to your requests, profile, or chat.
• Identity document (service providers — optional): A photo of a national ID, passport, or residency permit, when you ask to verify your identity. Details under "Service Provider Identity Verification" below.
• Practice certificate (service providers — optional): A photo of a certificate you choose to show on your profile. It becomes public after a quick look by our team to confirm it is a certificate and not a private document uploaded by mistake — we do not verify or vouch for it. If it is not accepted, it is deleted.
• Location (optional): Only when you choose to share your location within a chat, we access your device location to send it to the other party. We do not track your location in the background.
• Ratings and reviews: To build a transparent trust system.
• Device token: To send push notifications.
• Usage and performance data: To improve app performance and experience — including app launch times, device model, operating system and app version, without your name or number.

Service Provider Identity Verification

A service provider may — optionally — upload a photo of an official document (national ID, passport, or residency permit) to earn the "✓ ID on file" badge on their profile. This is what happens to it:

• Why we collect it: To strengthen clients' trust in providers, and to help limit fraud and duplicate accounts.
• Who sees it: Only Waseet's review team. It is never shown to any other user; others see the badge alone.
• Where it is kept: In private, non-public storage at Supabase. A reviewer opens it through a temporary link that expires within minutes, and every view is logged.
• The document number: We do not store it. We keep only a digital fingerprint (hash) of it, for one purpose: stopping the same document from being used on more than one account.
• Review: A person on our team reviews it, not an automated system. If it is not accepted, you are told why and can upload another.
• Retention: We keep it — and any earlier document you uploaded — for as long as your account exists. When you delete your account, we keep them for one year from the deletion date for a single purpose: resolving a dispute that may arise with a client you dealt with. During that year only the Waseet team can view them, only in a dispute, and every view is logged; they are then permanently deleted. The fingerprint is deleted as soon as the account is.
• What the badge means: That we reviewed an official document bearing your name — not that we vouch for the person or the quality of their work.
• We do not sell or share it with anyone, or use it for anything other than the above — unless required to by Jordanian law.

How We Use Your Information

• Operating core app features (posting requests, receiving bids, completing jobs).
• Verifying your identity and securing your account.
• Sending notifications related to your requests, bids, and jobs.
• Displaying your profile to other users as required by the service.
• Showing your request's details — including any photos and video you attach — to service providers in its category and city so they can send you bids.
• Improving the app and analyzing technical errors.
• Complying with legal requirements in the Hashemite Kingdom of Jordan.

Third-Party Services

• Supabase: Database, authentication, and storage (hosted in EU).
• Twilio: SMS OTP verification.
• Google Firebase: Push notifications (FCM) on Android.
• Expo: React Native infrastructure, notifications, and app performance measurement (launch times, device model and OS, app version).
• Sentry: Error tracking so we can fix problems. An error report carries only your account's internal ID, so we know who was affected and can help — never your name or phone.
• Anthropic (Claude): Optional AI price-range suggestion for your request. Only the request's service category and text description are sent — never your name, phone, or location — and your data is not used to train AI models.

We do not sell your data to any third party.

Data Retention

We keep your data while your account is active. When you ask to delete your account, we delete your personal data within 30 days (deletion in the app is immediate), keeping only records required for legal compliance. A service provider's portfolio (photos, videos and certificates) is deleted as soon as the account is deleted. Request photos and videos stay attached to the request, and conversations — their text, photos and voice notes — stay with the other person, as the record of dealings with another user; all of it then shows "Deleted user", without your name or number. Identity document photos are kept for one year after account deletion, for dispute resolution only, then permanently deleted.

Your Rights

• Access: View your stored personal data.
• Correction: Update any inaccurate information.
• Deletion: Request deletion of your account and data.
• Withdrawal: Disable notifications in app settings.

Children

Waseet is intended for users aged 18 and above. We do not knowingly collect data from minors. If we become aware of this, we will delete the data immediately.

Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via the app or email. Your continued use of the app after changes constitutes acceptance of the new policy.